Privacy

Privacy Policy

Last updated: 7 October 2026

This policy explains what personal information Pulse Interactive collects, why we collect it, how we look after it and the rights you have over it. We keep it short and in plain English.

Who we are

Pulse Interactive is a London based business that builds websites, automations and AI systems for businesses. We are the data controller for the information described here.

If you have any question about your information, email p.godwin@pulseinteractive.co.uk.

What we collect

When you fill in one of our forms (including forms on Facebook and Instagram) or contact us directly, we may collect:

• your name, phone number and email address
• your business name and what your business does
• your answers to the questions on the form, such as whether you already have a website and the best time to call you
• anything else you choose to tell us when we speak or email

If you become a customer, we also keep the details we need to deliver your project and send invoices.

How we use it

• To call or email you about the service you asked about.
• To prepare a quote and, if you go ahead, to build and support your website or system.
• To keep the business and tax records we are legally required to keep.

We only use your information for these purposes. We do not sell it, and we do not add you to marketing lists you did not ask to join.

Our lawful basis

Under UK data protection law (UK GDPR), we rely on:

• Taking steps at your request before a contract: when you ask us to contact you about a website or service.
• Contract: when we are delivering work you have paid for.
• Legal obligation: when we keep financial records for HMRC.
• Legitimate interests: running and improving our business in ways you would reasonably expect.

Who we share it with

We share your information only with the services that help us run the business, and only as far as needed. These include Meta (Facebook and Instagram, which collect lead forms on our behalf), Google (email and documents) and our website and hosting providers. Some of these providers may process data outside the UK. Where they do, they use legal safeguards such as standard contractual clauses.

We may also share information if the law requires it.

How long we keep it

• If you enquire but don't become a customer, we delete your details within 12 months of our last contact.
• If you become a customer, we keep your project details for as long as we work together, and financial records for 6 years, as UK tax law requires.

How we keep it safe

Your information is stored in secure, password protected accounts with reputable providers, and only we can access it.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is wrong
• ask us to delete your information
• object to how we use it, or ask us to limit it
• ask for your information in a format you can take elsewhere

To use any of these rights, email p.godwin@pulseinteractive.co.uk. We will reply within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to sort it out with you first.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.